When I view my project on Lightwell Previewer, I see red Xs in my scene. What happened?

If you see red a "X" in your scene, it's likely because there is an image asset missing. Check the layers in the scene to see what assets they are linking to in the Asset Library. Sometimes, there may be an iPhone ready asset, but the iPad asset is missing.

Lightwell Previewer takes a long time to download my scenes. What can I do?

To start, make sure that both your Mac and iOS devices are connected to the same Wi-Fi network. If you have one Wi-Fi network that is 5G or slower, make sure they are both connected to the same exact network. 

Next, make sure that the Lightwell desktop application is in front of any other applications you may have running on your Mac. This helps to make sure the Lightwell app is running at optimal performance on your desktop.

Photoshop doesn't do anything when I run the Lightwell Asset Cut script on my PSD file.

Make sure that the PSD that you have open in photoshop has the .psd extension at the end of it. For instance, if you opened an Illustrator file in Photoshop and it still has an .ai extension, the Photoshop script will not work until you save it as a .psd file.

I am having a problem but I don't see the answer here.

If you have any questions, chat with us on the site or drop us an email at support@lightwell.pro.

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